Amazon customers have historically enjoyed fairly generous return policies. When one wants to return an item, they can simply ...

Amazon’s famously generous return policy appears to be tightening up as customers report new restocking fees and additional ...

The online seller put the woman's address on their return labels, leaving her stuck in this mess -- with scores of packages blocking her driveway, mailbox, and doorway.

Amazon’s return policy is one of the most customer-friendly out there — especially with free drop-offs, instant refunds and a flexible holiday extension.

Did you buy something before Prime Day and now wonder what to do when you see a lower price? Here's the advice a shopping ...

Some Amazon shoppers will soon be getting long-awaited refunds. The online retailer is issuing refunds to a small collection of U.S. customers who had issues with returns in the past. At least one ...

Amazon faces a class-action lawsuit for allegedly breaching its refund policies as customers claim missing refunds. To stream KHOU 11 on your phone, you need the KHOU 11 app. Download the KHOU 11 app ...

For some Amazon customers, that wait time appeared to have no end in sight until this spring. The e-commerce company has recently been issuing refunds for some purchases made as far back as 2018 ...

Many customers rely on the convenience of dropping off Amazon returns at stores like Kohl’s, Staples, or Whole Foods and receiving an immediate refund to their credit card or Amazon account.

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing.

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing.