Amazon customers have historically enjoyed fairly generous return policies. When one wants to return an item, they can simply ...

The online seller put the woman's address on their return labels, leaving her stuck in this mess -- with scores of packages ...

Amazon’s famously generous return policy appears to be tightening up as customers report new restocking fees and additional ...

Amazon’s return policy is one of the most customer-friendly out there — especially with free drop-offs, instant refunds and a flexible holiday extension.

A woman in San Jose faced a peculiar problem. Her home became a return address for a Chinese seller. Amazon packages piled up ...

Amazon faces a class-action lawsuit for allegedly breaching its refund policies as customers claim missing refunds. To stream KHOU 11 on your phone, you need the KHOU 11 app. Download the KHOU 11 app ...

After months of complaints, Amazon finally resolved a San Jose woman's issue with hundreds of unordered packages cluttering ...

Did you buy something before Prime Day and now wonder what to do when you see a lower price? Here's the advice a shopping ...

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing.

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing.

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing.