Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

Composable and hybrid stacks offer flexibility. Modern tech architectures help companies integrate tools more easily and ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

Modern CMOs must move beyond traditional roles to integrate data fluency, creative leadership and business strategy into a ...

AI-powered search is redefining how consumers find, engage with and evaluate brands, making content quality and visibility ...

Accessibility laws are tightening while most sites remain non-compliant. Legal and financial risk is growing, especially for ...